FAQ

We work closely with our customers to ensure that we can offer you the best possible products and services. The following questions have been asked by our previous customers, which may address any issues you have.

If you have a question that is not addressed here, please contact us.

Buying a Lift

Do I have to pay for a quotation?

No. we provides a free home survey with a no-obligation quotation.

Will I be under any obligation to buy after a sales visit?

Absolutely not. We will provide you with free advice and a no-obligation written quotation. Our trained consultant will come to your home to assess your staircase and discuss with you what kind of stairlift is best for you. They will then talk to you about the installation process and answer any other questions or concerns that you might have. There is absolutely no obligation for you to purchase a stairlift after you receive your written quotation.

How much does a lift cost?

All products are tailored to your specific needs and therefore, prices vary. They can change depending on the specific stair dimensions, the chosen lift model and any additional extras that you choose. Please book a free, no-obligation assessment with one of our trained sales consultants to obtain a personal written quotation.

What accreditations does Stannah have?

Stannah has a wide range of accreditations, awards and memberships. We ensure that all our products meet the highest standards and regulations. For further information please see Stannah’s list of accreditations, awards and memberships.

About Stairlifts

Is the stairlift attached to the stairs or the wall?

Like all domestic stairlifts, ours are attached to the tread of the stairs and not the wall.

What if I have narrow stairs?

Our stairlifts come with a slim rail and a compact carriage. They all have folding arms, seat and footrest, so they fold away neatly when they are not in use. This means they are practical for you and for the other members of your family. If you would like to see a Stannah stairlift in action, or check whether or not our stairlift range fits your needs, arrange a visit and come along to one of our showrooms. Our Sadler stairlift has been specifically designed to help out in cases where the stairs are narrow so we can fit a stairlift to the vast majority of staircases, it is only in a small number of cases where dimensions will prevent us from installing.

Can Stannah stairlifts go round bends in the stairs?

Our bespoke curved rails are designed to cope with curved staircases. They allow the stairlift to travel round bends on either side of the staircase and negotiate intermediate landings and corridors with ease. Your rail will be manufactured to fit your staircase perfectly.

How long does it take to install and how disruptive is it?

Stannah stairlifts are installed in just a matter of hours and with the minimum of fuss. Our engineers will make sure your home is left in exactly the same condition as they found it – with the exception of a lovely new stairlift of course! All in all, we do everything we can to ensure that the installation is as quick and convenient as possible.

Do we need to have a power supply or is it run off a battery?

Our stairlifts are battery powered, but we will require an outlet either at the top or bottom of the stairs to keep it charged. We can arrange installation of a powerpoint if required as part of our installation service.

What happens in a power cut?

As the stairlift is battery powered it will continue to work for a number of return journeys (around 8 depending on various factors) even if your home loses power. If you have a powered swivel you will need to use the manual swivel lever.

How long does the battery in a Stannah stairlift last?

Depending on usage, your battery should last between 3 to 5 years.

How do the batteries recharge?

All Stannah straight rail stairlifts have a continual charge, the curved rail stairlifts have charge points on the rail.

Is the stairlift noisy?

Stannah stairlifts are very quiet as they have a battery powered motor, which also ensures a smooth and comfortable ride on your staircase.

What quality and safety standards do Stannah have?

All Stannah stairlifts are manufactured and tested to conform to the latest European and British safety standards. They go through rigorous testing and analysis to ensure critical factors of safety are achieved throughout the design and manufacture process.

Do you have a choice of colours?

Yes. Each one of our stairlifts comes with a variety of extra features including upholstery options to allow you to choose a stairlift to suit your home. You can choose between selected ranges (depending on stairlift) or create custom made upholsteries.

Do I need a powered swivel?

Many of our stairlifts can have the additional feature of a powered one or two-way swivel. This allows those with limited strength in their hands to move safely in and out of the stairlift by turning to face the landing or hall.

Is it easy to operate?

Each Stannah stairlift has a range of features and extras to ensure that use is seamlessly and effortless for all users.

How fast does the stairlift travel?

All our stairlifts move at 0.1 meter per second. The average straight staircase in the UK is 4.14 metres, which would take 41.1 seconds one way. The average curved staircase in the UK is 5.52 metres, which would take 55.2 seconds one way.

Do you offer a stand/perch stairlift?

Yes. We have designed the Sadler specifically for people with limited flexibility. The Sadler offers a new alternative to traditional and perch style stairlifts, helping users maintain a more upright posture at the same time as taking much of the user’s weight through the seat. It’s also ideal for narrower staircases.

About Aftercare Service

Will you provide service assistance even if I don't have a service contract?

Yes, one of our engineers will respond to a breakdown, even if you don’t have a service contract. In this event, charges will be advised on site and payable to the engineer.

What happens if I no longer need my stairlift?

Our end to end service means that when you no longer require the use of your stairlift, we can remove and dispose of it in accordance with national environmental standards in our removal scheme.